At 12win88, your privacy is our priority. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our platform.
Six core principles that form the foundation of our privacy and data protection policy.
All data is transmitted via HTTPS connections with 256-bit SSL encryption — the same standard used by leading banking institutions.
Personal data is stored on servers protected by multi-layered physical and digital access controls, located in certified data centers.
Only authorized staff with legitimate work needs can access user personal data, with full audit logs.
12win88 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international privacy legislation.
Your personal data has never been and will never be sold, rented, or traded to any third party for commercial purposes.
You have the full right to access, update, download, or request deletion of your personal data at any time.
This Privacy Policy is published by 12win88 ("We", "Platform", or "Company") and applies to all users who access or use the 12win88 platform via our official website or mobile app. This policy describes our privacy practices in detail and explains your rights regarding your personal data.
We take user privacy very seriously. In today's digital world, trust is the most valuable asset, and we are committed to ensuring your personal information is handled with full transparency, security and respect. This policy is written in plain language so you can make informed decisions about your data.
By registering and using the 12win88 platform, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any aspect of this policy, please discontinue use of our platform.
In the context of this Privacy Policy, "personal data" refers to any information that can be used to identify you directly or indirectly — including your name, phone number, email address, IP address, device information, and financial data associated with your 12win88 account.
12win88 collects various types of information to provide you with a safe, fair, and effective service. Below is a summary of the data we collect:
| Data Category | Information Type | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number, passport | Registration & KYC |
| Contact Information | Email address, phone number, residential address | Account registration |
| Financial Data | Bank account number, e-wallet information, transaction history | Deposit & withdrawal |
| Technical Data | IP address, device type, web browser, operating system | Automatic access |
| Usage Data | Games played, bet amounts, login times | Platform activity |
| Communication Data | Support chat logs, emails, feedback | User interaction |
We only collect data that is truly necessary to provide our services. The principle of data minimisation is central to our privacy practices.
The personal data we collect is used solely for legitimate purposes directly related to delivering 12win88 services. We do not use your data for purposes not stated in this policy without first obtaining your consent.
With your consent, we may also use your data to:
12win88 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. However, there are specific situations where we may need to share your data with relevant parties:
When we share data with authorized third-party service providers, we ensure they are bound by strict confidentiality agreements and may only use the data for purposes we specify. All our service partners are selected based on high security and privacy standards.
We invest continuously in security infrastructure to ensure your personal data remains protected. The technical and organisational security measures we implement include:
In the event of any data security breach involving your personal information, 12win88 will notify you via registered email within a reasonable timeframe, explaining what happened, what data was affected and the steps we are taking. We will also report the incident to the relevant authorities as required by law.
12win88 uses cookies and similar tracking technologies to enhance the user experience, analyze usage patterns, and ensure platform security. Cookies are small text files stored on your device when you visit our website.
| Cookie Type | Purpose | Period |
|---|---|---|
| Essential Cookies | Required for core platform functions, session authentication and security | Session only |
| Preference Cookies | Storing your language, theme and personal settings preferences | 1 year |
| Analytics Cookies | Analysing usage patterns for platform improvements | 90 days |
| Security Cookies | Detecting and preventing fraudulent activity and unauthorised access | 30 days |
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of our platform. Note: we do not use cookies for third-party advertising purposes.
As a 12win88 user, you have rights protected under applicable data protection laws. We respect and facilitate the exercise of these rights:
You may request a copy of all personal data we hold about you in a machine-readable format.
You may request correction of any inaccurate or incomplete personal data in your account.
You may request deletion of your personal data, subject to legal record-keeping requirements.
You may request your data in a structured format for transfer to another platform.
You may object to the processing of your data for specific purposes such as marketing communications.
You may request that we restrict the processing of your data under certain circumstances during a review.
To submit any requests related to your privacy rights, contact our data protection team via email at [email protected] or through 24/7 live chat on the platform. We will process your request within 30 working days. Identity verification may be required before requests are processed.
The 12win88 platform is exclusively for users aged 18 and above. We do not knowingly collect, process or store any personal data belonging to individuals under 18 years of age.
All account applicants are required to confirm they are 18 years or older during registration, and our KYC process ensures age verification is conducted thoroughly before accounts are fully activated.
If we become aware that personal data has been collected from someone under 18 years of age, we will immediately delete that data and close the account in question. If you believe we may be storing a child's personal data, please contact us immediately so we can take appropriate action.
In the course of platform operations, some of your personal data may be transferred to or processed in countries other than Malaysia. This occurs when we use international service providers such as cloud computing infrastructure, game providers, or security services.
To protect your data in these cross-border transfers, we ensure:
12win88 retains your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.
| Data Type | Retention Period | Basic |
|---|---|---|
| Active account data | While account is active | Service provision |
| Financial transaction records | 7 years after transaction | Legal requirements |
| KYC Documents | 5 years after account closure | Anti-money laundering compliance |
| Support communication logs | 2 years | Service quality |
| Usage & analytics data | 12 months | Platform improvements |
| Data after account closure | As required by law | Regulatory compliance |
12win88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When we make material changes to this policy, we will notify you via:
The "Updated" date at the top of this page reflects the date of the last amendment to this Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions, concerns or wish to submit a request regarding your privacy and personal data, our data protection team is ready to assist you. We are committed to responding to all privacy inquiries in a timely manner.
For more general issues, you may also refer to the Frequently Asked Questions (FAQ) our or read Terms and Conditions for more information about 12win88 platform policies.
We take your privacy seriously. Join 12win88 today and enjoy a safe, fair and fun gaming experience with over 500,000 Malaysian members!
For players aged 18 and above. Please play responsibly.